Refunds

When you'll get a refund

• You paid but didn't get a plot. For example if two people paid for the same plot at the same moment. We'll refund any plot we couldn't give you. If you haven't heard from us within a few days, get in touch.
• You were charged twice or charged the wrong amount. We'll refund the difference.
• We remove a plot through no fault of yours. We'll offer you a replacement plot or a full refund for it.
• Anything else the law requires, such as if the site doesn't work as described.

When you won't

• You've changed your mind. At checkout you confirm you want your plots straight away and understand this means you lose the usual 14-day right to cancel.
• Maintenance top-ups, once paid. They start straight away. If you lose a plot part-way through, the unused time isn't refunded.
• A plot taken back for unpaid maintenance. We email you before your maintenance runs out and again before the plot is taken back.
• Your image wasn't approved. You keep the plot and can upload a different image as many times as you like.
• Your plots were taken back or your account was banned for breaking our rules or terms.

How to ask

To ask for a refund, email support@netplots.com, with the email address on your account and roughly when you paid. We aim to reply within 5 working days. Refunds go back to the card you paid with and usually take 5 to 10 days to appear.

Please talk to us before raising a chargeback with your bank. It's usually much quicker, and a chargeback means we have to take the plots back while it's investigated.